At Halloween Magic Box Sales, we’re passionate about bringing you the most authentic vintage costumes, from elegant 1900’s Edwardian gowns to vibrant 1980’s retro outfits. Just as we meticulously curate our decade-spanning collections to ensure historical accuracy, we’re equally dedicated to providing a seamless and secure shopping experience. We understand that sometimes, a costume might not fit your vision perfectly—that’s why we’ve crafted a returns and exchanges policy with the same care we put into preserving fashion history. Whether you’re time-traveling through the Roaring Twenties or the Disco Seventies, your satisfaction is our top priority.

This policy outlines our straightforward process for returns and exchanges, designed to be as reliable as our vintage pieces. Please read through the details below to understand how we handle your requests, including any exceptions for certain items. If you have any questions, our customer service team is here to help—just reach out to us at [email protected].

1. Return & Exchange Eligibility

We want you to love your vintage find as much as we do! To be eligible for a return or exchange, your item must meet the following criteria:

  • Timeframe: Returns and exchanges must be requested within 15 days of you receiving the item. This gives you ample time to try on your costume and ensure it’s the perfect fit for your era.
  • Condition: Items must be in their original, unworn condition, with all tags attached and packaging intact. We inspect each return with the same attention to detail we use when sourcing our 1920’s flapper dresses or 1960’s disco outfits.
  • Proof of Purchase: Please include your order number or a copy of your receipt. This helps us process your request quickly and accurately.

Note: Due to the delicate and often custom nature of vintage-style costumes, we cannot accept returns on items that have been altered, damaged, or worn beyond trying on. This ensures that every piece remains in pristine condition for future customers.

2. Non-Returnable Items

While we strive for flexibility, some items are exempt from returns due to their unique characteristics. Based on our analysis of the website menu and homepage content, which highlights our focus on authentic, decade-specific costumes, the following products are final sale and cannot be returned or exchanged:

  • Custom or Made-to-Order Items: Any costumes tailored to specific measurements or requests, such as bespoke 1900’s Edwardian gowns or personalized 1940’s ensembles, are non-returnable to maintain their exclusivity.
  • Intimate Apparel: For hygiene reasons, items like vintage-style undergarments or hosiery associated with any era (e.g., 1920’s & 30’s or 1960’s & 70’s collections) cannot be returned.
  • Clearance or Sale Items: If marked as final sale, these are excluded from returns, as they are often rare finds from our curated decades.

If you’re unsure about an item, feel free to contact us before purchasing—we’re happy to provide details to help you choose with confidence.

3. Step-by-Step Return & Exchange Process

Returning an item is as easy as slipping into a 1950’s poodle skirt! Follow these simple steps to initiate your request:

  1. Submit a Return/Exchange Request: Within 15 days of receipt, email us at [email protected] with the subject line “Return Request” or “Exchange Request.” Use the template provided below to ensure we have all the necessary information. We’ll respond within 1-2 business days with approval and instructions.
  2. Pack the Item Securely: Once approved, carefully pack the item in its original packaging, including all tags and accessories. If the original packaging is unavailable, use a sturdy box to prevent damage during transit. We recommend including a copy of your return request for reference.
  3. Ship the Item Back: Send the package to our address using a trackable shipping method. You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped). Our shipping address is:

    Halloween Magic Box Sales
    180 Center Street
    Manchester, US 06040

  4. Wait for Processing: After we receive your return, allow 3-5 business days for inspection. Once approved, we’ll process your refund or exchange as described below.

4. Refund Timelines and Methods

We process refunds with the same efficiency we use to ship your orders. Here’s what to expect:

  • Timeline: Refunds are issued within 5-7 business days after we receive and approve your return. The total time for the funds to appear in your account may vary depending on your payment method and financial institution—typically, it takes 7-14 business days in total.
  • Method: Refunds are credited back to your original payment method. For example:
    • If you paid with Visa, MasterCard, or JCB, the refund will go directly to your card.
    • If you used PayPal, it will be returned to your PayPal account.
  • Deductions: Please note that original shipping fees are non-refundable, and return shipping costs are your responsibility. If you received free shipping on an order over $50, the standard shipping fee of $12.95 may be deducted from your refund to cover our initial costs.

For exchanges, we’ll ship the new item once the return is approved, using the same shipping method as your original order. If the exchange item is of higher value, we’ll charge the difference; if lower, we’ll refund the balance.

5. Return/Exchange Request Template

To streamline your request, copy and paste the template below into an email to [email protected]. Fill in the bracketed information with your details—this helps us assist you faster, much like how we carefully catalog our vintage collections.

Subject: Return/Exchange Request Dear Halloween Magic Box Sales Team, I would like to request a [return/exchange] for my order. Below are my details: – Order Number: [Your order number] – Name: [Your full name] – Email Address: [Your email address] – Phone Number: [Your phone number] – Item(s) to Return/Exchange: [List the product name(s) and quantity] – Reason for Return/Exchange: [e.g., size issue, wrong item, damage, etc.] – Preferred Action: [Refund / Exchange for (specify size or item)] I confirm that the item(s) are in original condition with tags attached and packaging intact. I understand that I am responsible for return shipping costs unless the return is due to an error on your part. Thank you for your assistance! Sincerely, [Your name]

6. Contact Us

If you have any questions about returns, exchanges, or need help with your vintage costume journey, don’t hesitate to reach out. Our team is here to ensure your experience with Halloween Magic Box Sales is as delightful as discovering a perfect 1940’s ensemble. Contact us at:

  • Email: [email protected]
  • Mail: Halloween Magic Box Sales, 180 Center Street, Manchester, US 06040

We appreciate your trust in us for all your vintage costume needs. Just as we preserve the magic of decades past, we’re committed to making your shopping and return experience smooth and secure. Happy time traveling through fashion!