Welcome to our FAQ page! We’ve compiled answers to the most common questions about our vintage costumes, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our friendly customer service team.

🎭 Product Questions

What types of costumes do you offer?
We specialize in authentic vintage costumes spanning from the 1900’s & 10’s through the 1980’s & 90’s. Our collection includes flapper dresses from the 1920s, rock ‘n’ roll outfits from the 1950s, disco attire from the 1970s, and everything in between!
Are your costumes authentic reproductions?
Yes! We take pride in creating historically accurate costume reproductions that capture the true spirit of each era. Our designs are researched to ensure they reflect the fashion trends and cultural aesthetics of each decade we represent.
Do you offer accessories to complete my vintage look?
Absolutely! We offer a wide range of accessories including hats, jewelry, shoes, and props that are era-appropriate to help you create the perfect vintage ensemble.

🚚 Shipping & Delivery

How long does it take to process my order?
All orders are processed within 1-2 business days after we receive payment confirmation.
What shipping options do you offer?
We offer two convenient shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
– Free Shipping: For orders over $50, via EMS, delivered in 15-25 business days after dispatch
Do you ship internationally?
Yes, we ship globally! However, we currently cannot deliver to select remote areas and parts of Asia due to logistical constraints. If you’re unsure about your location, please contact us for clarification.
Will I receive a tracking number?
Yes! Once your order is on its way, you’ll receive a tracking number via email to monitor your package’s journey to your doorstep.

đŸ’ŗ Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and never store your complete credit card details on our servers.
Do I need to create an account to place an order?
While creating an account allows you to track orders and save preferences, you can also check out as a guest if you prefer.

↩ī¸ Returns & Refunds

What is your return policy?
We accept returns within 15 days of delivery. Items must be in original condition with all tags attached. Please check our Returns Policy page for detailed instructions.
How do I initiate a return?
To start a return, please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once we receive your returned items and verify their condition, we’ll process your refund within 5-7 business days. The timing of when the refund appears in your account depends on your payment method and financial institution.

🎃 Costume Care & Sizing

How should I care for my vintage costume?
We include specific care instructions with each costume. Generally, we recommend gentle hand washing or dry cleaning for our vintage-style garments to preserve their authentic appearance.
What if the costume doesn’t fit?
We provide detailed sizing charts for each product. If your costume doesn’t fit and is in original condition with tags, you can return it within our 15-day return window for an exchange or refund.

Still have questions? Our customer service team is here to help! Contact us at [email protected] and we’ll be happy to assist you with any additional questions.

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